Frequently Asked Questions
Can I request a catalogue?
You can request a catalogue by completing your details on our catalogue request page.
Do you offer credit facilities?
Please contact us for credit facilities. If you have an approved credit account our terms are strictly 30 days. We reserver the right to charge interest over this date. Late payments may be sent to debt collection agencies and credit facilities will be removed from late payers. We send monthly statements by email or post.
What is the minimum order amount?
The minimum order amount is £100.
Do you substitute out of stock products?
Where a product is out of stock we reserve the right to supply a similar product. You may request we do not substitute out of stock products. If you would like to do this please contact us. If we are unable to substitute an out of stock product and your order falls below the free delivery threshold the appropriate delivery charge will be applied.
What is the delivery charge?
This depends upon the delivery address. We recommend you visit our delivery page to view the charge for your address.
Do you offer free delivery?
We offer free delivery on qualifying order value. This depends upon your delivery address. We recommend you visit our delivery page to view qualifying order values.
What couriers do you use?
All parcels are usually dispatched on a next working day service with FedEx.
Do you offer exclusivity?
We consider that we operate in a free and open market place and do not offer exclusivity to any customer for a chosen area. However, discretion will be used with outlets trading in close proximity.